Delivery photos & notes
Summary
Using the Onfleet Driver app, all drivers are expected to submit a series of photos at pick-up and drop-off for every delivery, in addition to required notes. These details help our Driver Support team ensure drivers are delivering the correct items to the correct locations, and give Starling’s customers peace of mind. This support article outlines what’s required of drivers.
A note on photo requirements
It’s critical drivers take care when snapping all required photos, ensuring submitted photos are sharp and well-lit with all necessary details clearly visible in the center of the photo. If you are unable to capture the required details in a single photo, submit as many as needed to capture the necessary information.
Submitting blurry, dark, or unnecessary photos negatively impacts the Driver Support team’s ability to support you and is unacceptable.
Tip: To ensure all necessary photos are captured, especially in areas with weak cellular service like elevators, use your phone's default camera app to take photos and then upload them to the Onfleet Driver app when completing the task. This method prevents accidental loss of photos.
Details to submit at pick-up
Using the Onfleet Driver app, in the appropriate pick-up task, drivers must submit the following photos as attachments at the time of pick-up before completing the task:
Shipping Label Photos - A photo of the shipping label on each item picked up. For example, if you are picking up three boxes, attach three label photos, one for each box label.
Shipment Photo - A photo of all picked up items packed into your vehicle.
Invoice Photo - A photo of the shipment’s invoice, if provided by the shipper.
In the Notes section, input the number of pieces you received for each delivery. For example, if in one pick-up task you are picking up two boxes for Destination A and three boxes for Destination B, input “A = 2, B = 3”.
Details to submit at drop-off (Business locations)
Using the Onfleet Driver app, in the appropriate drop-off task, drivers must submit the following photos as attachments at the time of drop-off before completing the task:
Shipping Label Photos - A photo of the shipping label on each item dropped off.
Business Location Photo - Photos of the front of the business with the business name.
Drop-off Photo - A photo of where the items were left or received by the recipient. For example, if the items were left on the counter in a cafe, take a photo of the items in-place.
Signed Invoice Photo - A photo of the full signed or stamped invoice with delivery address visible, if an invoice was provided. Ensure the printed name of the individual who signed for delivery is clearly visible or add the name in the Notes section.
Important: Certain locations, like major grocery stores, or customers may have specific requirements for their invoice. You’ll see special instructions as needed so be sure to check the task details.
In the Notes section:
input the total number of pieces dropped off. For example, if two boxes were dropped off, enter “2 pcs”.
if the Task Details indicate you must collect bags/packaging and you picked up bags/packaging, input “YB”. If no bags/packaging were collected, input “NB”.
Details to submit at drop-off (Home, Condo, or Apartment Destinations)
In the Onfleet Driver app, in the appropriate drop-off task, drivers must submit the following photos as attachments at the time of drop-off before completing the task:
Shipping Label Photos - A photo of the shipping label on each item dropped off.
Building Photo - A photo of the outside of the house or the condo/apartment building number.
Unit Entrance Photo - A photo of the condo or apartment’s unit number, if applicable.
Drop-Off Photo - A photo of all the items left at the door, if not handed directly to the customer.
In the Notes section:
if the items were handed directly to the recipient, input “H2H”.
Important: If the items are handed directly to the recipient, all photos are still required.
If you were unable to complete the drop-off according to the delivery instructions, you must include detailed notes on where you delivered the items, to whom you may have left them with, and why the instructions could not be followed. For example, if a building concierge won’t let you enter the building to deliver to a unit and requests you to leave the items at the concierge desk, input notes indicating this, including the concierge’s name and the time.
if the Task Details indicate you must collect bags/packaging and you picked up bags/packaging, input “YB”. If no bags/packaging were collected, input “NB”.