Same-Day Delivery for High-Volume D2C Brands
Starling helps food & perishables brands deliver local orders at scale with the speed, consistency, and care your customers expect.
Failed deliveries are breaking your customer experience.
Missed windows, vague ETAs, damaged goods, and poor drop-offs can quickly become support tickets, refunds, replacements, and lost sales. For growth-focused D2C food and perishable brands, last mile delivery is a critical part of the product and customer experience.
Common Challenges
D2C Last Mile for Food and Perishables
Starling gives D2C teams a reliable, plug-in solution for same-day logistics, whether it’s one-off orders, subscription shipments, or high-volume delivery days. Get the speed of same-day delivery with an unmatched commitment to performance.
How It Works
Book Deliveries
Integrate with the Starling Portal to create individual or bulk delivery requests for one-off or recurring orders.
We Pick Up
Orders are collected from your location by specially trained Driver Partners and carefully placed in their approved vehicles.
Items Are Verified
Proof of Pickup photos are captured for all picked up items and verified against the delivery booking for accuracy and a transportable starting condition.
We Deliver Same Day
Driver Partners follow an optimized route to deliver all orders same day, no exceptions. We accommodate all delivery instructions at drop-off.
The Drop Is Verified
Drop-zone and item-level Proof of Delivery photos are taken and verified to ensure delivery accuracy and final item condition.
We Return Packaging
If you booked reverse logistics services for reusable packaging, it is returned to your location as scheduled.
Service Features
Same-Day Guaranteed
Orders are never stored overnight. Make a promise your customers can trust.
Scheduled Pickups
Plan pickups around production and packing. Ship the freshest product.
Delivery Instructions
Let customers add drop-off preferences that drivers actually follow.
Trained Drivers
Our Driver Partners earn a living wage. They’re committed to damage-free delivery.
Proof of Delivery
Receive usable photos you can rely on to confirm each completed shipment.
Delivery Tracking
Track the status of all deliveries on the Starling Partner Portal.
AI-Enabled Quality Control
Keeping Tabs On Your Goods
We monitor the condition of your shipped items and identify mishandling, visible damage, or missing items by capturing and reviewing item photos at pickup, throughout the route each time the delivery vehicle is loaded and unloaded, and again at drop-off. If something doesn’t look right, we’re equipped to correct issues in real-time, protecting your shipment and your customer’s experience.
-
Identify delivery issues sooner
-
Proactively offer resolutions
-
Increase customer trust
-
Reduce customer churn
The Final Few Feet
In the parcel box, with the concierge, sheltered from the weather, or out of direct sunlight, we know the specific spot items are left is just as important as reaching the right address.
Using AI image and pattern recognition, we verify every drop, comparing where items are placed against your instructions and an address fingerprint we build over time. Orders are left where you and your customers expect them.
-
Begin accepting custom delivery instructions
-
Protect product quality at drop-off
-
Reduce theft-related complaints
-
Improve delivery consistency
-
Resolve delivery disputes faster
Stop complaints about missed packaging pickups.
Reusable totes and other durable returnable packaging can lower packaging costs, protect products in transit, reduce waste, and keep your brand visible throughout the delivery experience. We make reusable packaging practical for your business with a reliable and fast packaging return service.
The Benefits
Scale reuse across more customers and markets
Make packaging returns effortless for customers
Increase packaging recovery rates
Lower packaging replacement costs
Avoid building a separate return network
Choose the right communication model for your brand.
Managed
Delivery Support
Brand-Led
Delivery Support
Reach over 250+ communities.
Instantly expand your same day delivery coverage across Southern Ontario. We’re equipped to go where others can’t or won’t.
We’re quality-first.
Starling operates with a zero error mindset. Learn about our culture of delivery excellence and the technology that supports our quality-first delivery service for food & perishables.
What our customers’ customers are saying…
Frequently Asked Questions
-
Yes, we can build custom integrations with your systems. Share your requirements with our team for more information.
-
Yes. Your team can create individual or bulk delivery requests through the Starling Partner Portal, allowing you to quickly begin using our same-day delivery services.
-
If a recipient is unavailable at the time of delivery, Driver Partners immediately contact Starling’s Support Team for guidance. Usually, our customers opt to leave the order in a safe place of our choosing, as we maintain delivery fingerprints, a history of success parameters for every address we serve. This history informs our support team on the right action to take.
During onboarding, we work with you to establish how unattended deliveries and exceptions should be handled for your products.
-
Your customer simply leaves the reusable packaging in their preferred drop-off spot outside their home. When a Starling Driver Partner delivers your customer’s next order, the driver will collect the empty packaging at the same time.
-
Yes. A packaging return reminder can be included in your customer’s next delivery ETA notification.
-
Driver Partners return collected reusable packaging during their next scheduled pickup from your business. We strongly recommend providing a secure, after-hours drop-off area so packaging can be returned as soon as possible.
-
You can choose the support model that best fits your brand. Starling can manage delivery updates and questions as an extension of your team, or work behind the scenes while your team remains the customer’s only point of contact.