Book a delivery
Summary
To use Starling’s B2B specialty delivery service, you must book deliveries via the Partner Portal. You can book a single or recurring delivery. This guide walks you through the process to book a single delivery.
Process
1. Log in to the Partner Portal. You will be presented with the Dashboard page.
2. From the main menu, click Deliveries.
3. Click Book Delivery. You will be presented with the Book Delivery page.
Note: If you would like to set up a recurring delivery, review the Book a recurring delivery support article.
4. In the PICKUP section, enter the pickup address information. If you are choosing an address from your Address Book, click Address Book and select the address from the dropdown menu that appears.
Note: If you have a default pickup address set for your account, this address along with pickup hours and extra instructions will automatically populate when you book a new delivery. Review the Add and managed addresses in the Address Book support article for more information on setting a default pickup address.
5. In the Pickup Access Instructions section, complete the following fields:
Pickup Hours - The earliest and latest times a Starling Driver Partner can arrive at your pickup location to retrieve the items.
Extra Instructions - Any additional information you can share about accessing the pickup location that would help Starling’s Driver Partner (e.g., parking details, buzzer codes, etc.)
6. In the Contact & Pickup Label section, complete the following fields:
Contact Name - The full name of a contact Starling can reach out to if we run into challenges with the delivery.
Contact Phone - The mobile phone number of the contact. This phone number will also receive notifications for this delivery.
Pickup Label - Enter a name for this address. We suggest using the business name and street address (e.g., Cookie Factory - 18 Front St)
7. If this is a new address and you would like to save it to your account, or if the address is already a saved address and you have modified the information, click the checkbox beside Save or update this address to save the details to your Address Book.
8. In the DROP-OFF section, enter the drop-off address information. If you are choosing an address from your Address Book, click Address Book and select the address from the dropdown menu that appears.
Note: If you have a default drop-off address set for your account, this address along with drop-off hours and extra instructions will automatically populate when you create new delivery requests. Review the Add and managed addresses in the Address Book support article for more information on setting a default drop-off address.
9. In the Drop-off Access Instructions section, complete the following fields:
Drop-off Hours (Business addresses only) - The earliest and latest times Starling’s Driver Partner can arrive at the drop-off location to deliver the items.
Extra Instructions - Any additional information you can share about accessing the drop-off location that would help the Driver Partner (e.g., parking details, buzzer codes, etc.)
10. In the Contact & Drop-off Label section, complete the following fields:
Contact Name - The full name of a contact Starling can reach out to if we run into challenges with the delivery.
Contact Phone - The mobile phone number of the contact. This phone number will also receive notifications for this delivery.
Drop-off Label - Enter the name of the drop-off location as it appears on the shipping labels. Starling’s Driver Partners will use this information to locate the correct package in their vehicle.
11. If this is a new address and you would like to save it to your account, or if the address is already saved to your Address Book and you have modified the information, click the checkbox beside Save or update this address to save the updated details to your account.
12. Click Step 2. You will be presented with the Step 2 – When & What page.
13. In the Delivery Date field, click the calendar icon and select the delivery date.
14. In the Package Details section, enter the package details:
Quantity: Number of pieces.
Packaging Name: Enter a name for the packaging type. This field is only for your team’s reference. We recommend following a naming convention to keep your account organized (e.g., 12 Cookie Box, 6 Cookie Box, etc.).
Dimensions: Enter the package dimensions in inches.
Weight: If the package weighs over 20 lbs, select the checkbox.
Temperature Sensitive: If you require Starling’s temperature managed delivery, select whether the package is for Frozen or Refrigerated goods.
15. If there are additional packaging types, click Add Another Package Type. If there are no other packaging types, continue to Step 12.
16. In the Other Requirements section:
Signature required on receipt: Select if a signature is required at drop-off. If the sender provides an invoice for the receiver to sign, the driver will take a photo of the signed invoice upon delivery to be included in proof of delivery information. If no paperwork is provided by the sender, Starling’s Driver Partner will collect a digital signature.
Request guaranteed delivery time: Select if you require a shorter delivery window for your receiver. Selecting this option will incur a Priority Delivery service fee. Review the Priority Delivery service support article for more details on Guaranteed Timing.
Delivery includes a cake or highly delicate item: Selecting this option will incur a Priority Delivery service fee. Review the Priority Delivery service support article for more details on Extra Care & Handling.
Delivery is to a hospital: Selecting this option will incur a Priority Delivery service fee. Review the Priority Delivery service support article for more details on Special Access.
17. Review the Estimated Price. If you would like to move ahead with booking the delivery, click Book it. You will be presented with the Deliveries page and a confirmation message that your delivery was successfully booked.
Note: This price is an estimate only. If Starling encounters challenges when attempting to complete your delivery (i.e., Wait Time at pickup or drop-off, incorrect item quantities, incorrect packaging sizes, incomplete pickup or drop-off information, etc.), the sender may incur additional fees. The final price will be provided on an invoice.