Wait Time
Summary
When some deliveries take longer than expected due to difficulties at pick-up or drop-off, Partners are charged a variable Wait Time fee. This guide outlines the Wait Time fee and when it’s charged.
What is Wait Time?
Our drivers are allotted 10 minutes for loading activities at pick-up and five minutes for unloading activities at drop-off. You can think about Wait Time as the extra time our drivers spend beyond the allotted time at either pick-up or drop-off. These are some examples:
A driver waits for the partner to prepare their items for pick-up.
A driver is unable to pick-up or drop-off the item due to incorrect instructions/information and must wait for additional details.
A driver must wait for a clear loading dock at the drop-off location.
Disruptions like those above cause unexpected use of time and can result in delays to other partners' deliveries, impacting our overall service quality. As a result, a Wait Time fee applies in these cases.
Note: Wait Time does not include the transit time for our drivers between pick-up and drop-off locations, or the time it takes to find parking for their vehicle.
Wait Time fee
The Wait Time fee is $2.50 per five-minute increment.
If a driver encounters excessive wait time at either a pick-up or drop-off location, Starling reserves the right to cancel the delivery at its discretion.