Wait Time
Summary
When some deliveries take longer than expected due to difficulties at pickup or drop-off, Partners are charged a variable Wait Time fee. This guide outlines the Wait Time fee and when it’s charged.
What is Wait Time?
Starling’s Driver Partners are allotted 10 minutes for loading activities at pickup, and five minutes for unloading activities at drop-off. You can think about Wait Time as the extra time Driver Partners spend beyond the allotted time at either pickup or drop-off. These are some examples:
A Driver Partner waits for the sender to prepare their items for pickup.
A Driver Partner is unable to pick up or drop-off the item due to incorrect instructions/information and must wait for additional details.
A Driver Partner must wait for a clear loading dock at the drop-off location.
Disruptions like those above cause unexpected use of time and can result in delays to other deliveries, impacting our overall service quality. As a result, a Wait Time fee applies in these cases.
Note: Wait Time does not include the transit time for our Driver Partners between pickup and drop-off locations, or the time it takes them to find parking for their vehicle.
Wait Time fee
The Wait Time fee is $2.50 per five-minute increment.
If a Driver Partner encounters excessive wait time at either a pickup or drop-off location, Starling reserves the right to cancel the delivery at its discretion.