Cancel a delivery request
Summary
Things happen. Good news: should the need arise, you can quickly cancel delivery requests at your convenience via the Partner Portal. This guide outlines cancellation restrictions and the cancellation process.
Cancellation deadline
You can cancel a delivery request up until the cancellation deadline of 12:00 PM ET the day before the delivery is scheduled to take place at no cost.
Additional fees apply for cancellations made after this deadline.
Cancellation process
1. Log in to the Partner Portal. You will be presented with the Dashboard page.
2. From the Dashboard page, using the Delivery Calendar, navigate to and click on the day of the delivery request you would like to cancel. You will be presented with a list of scheduled deliveries for that day.
3. Click on the delivery you would like to cancel. You will be presented with the delivery request details.
4. Click Cancel. You will be prompted to confirm the delivery cancellation.
5. Click Cancel to confirm cancellation.
Note: You can also cancel deliveries by navigating to the Deliveries page in the Partner Portal, and clicking on the trash can icon for the delivery request you’d like to cancel.