Recurring Timed Deliveries
Summary
The Recurring Timed Deliveries service is available to Maker and Retailer Partners who can commit to a consistent volume of repeated deliveries. This article outlines how the service works and what types of deliveries are eligible.
What is the Recurring TImed Deliveries service?
For eligible recurring deliveries, the Recurring Timed Deliveries service offers maximum flexibility with earlier and narrower delivery windows than our standard services. Your weekly recurring deliveries are paired with our most experienced Driver Partners and are priced at a preferred rate, reflecting the efficiency your consistent delivery volume brings to Starling’s routing operations.
These deliveries are carefully integrated into fixed routes based on their static requirements.
Eligible deliveries
To qualify for the Recurring Timed Deliveries service, a delivery must:
repeat once or more per week, every week, for at least four consecutive weeks;
have the same pickup and drop-off addresses;
have the same pickup and drop-off windows;
have the same quantity of items and packaging types, and
occur on the same day of the week (e.g., every Monday, Tuesday, etc.).
Examples of eligible deliveries
Example 1: Joe Plum’s Pie Company ships 12 pies from its bakery on Monday mornings to Cafe Nervosa for same-day delivery, every week from November to January. The delivery is eligible for the service because all the requirements are the same, every week, and it meets the minimum commitment of four consecutive weeks of deliveries.
Example 2: Cookie Shack ships 10 cases of cookies on Monday and Friday mornings from its bakery to Gillian’s Grocer for delivery later that morning, year-round. The delivery is eligible for the service because all the requirements are the same, including the two delivery days each week, and it meets the minimum commitment of four consecutive weeks of deliveries.
Examples of ineligible deliveries
Example 1: Joe Plum’s Pie Company ships 6 pies on Monday mornings to Cafe Nervosa for two weeks in May. This delivery does not qualify because it does not meet the four-week minimum commitment.
Example 2: Cookie Shack ships 2 cases of cookies on Monday mornings to Gillian’s Grocer every week and occasionally on Thursdays or Fridays. The Monday deliveries are eligible, but the occasional Thursday and Friday deliveries are not, because they are inconsistent, and so must be booked individually.
How to request the Recurring Timed Deliveries service?
Before you are able to book this service through the Partner Portal, you must first receive approval for your recurring delivery.
Please contact support@trystarling.com with your request to use the Recurring Timed Deliveries service and include the following information:
Pickup and drop-off addresses
Preferred pickup window and drop-off window
Quantity of items and Packaging Type (i.e., dimensions).
Day of the week for delivery
We’ll do our best to accommodate your preferences, but exact timing may not always be possible due to routing and factors beyond our control.
Important: To start a new recurring delivery for the following week, you must email us by Thursday at 11:59 PM.
Statutory holidays
If you have booked Recurring Timed Deliveries for four consecutive weeks, and one of the delivery days falls on a statutory holiday (i.e., service is not available), you must extended the series of Recurring Timed Deliveries by an additional week to meet the minimum commitment for this service. If you do not extend the series by a week, you will be charged for the missed day’s deliveries based on the rate your series was booked at.
Order size changes
You can adjust your order size closer to the delivery date without penalty.