Reschedule a delivery request
Summary
Sometimes plans change and you’ll need to reschedule a delivery request. You can quickly do this using the Partner Portal. This guide will walk you through the different ways you can reschedule a delivery request.
Reschedule using the Delivery Calendar
1. Log in to the Partner Portal. You will be presented with the Dashboard page.
2. From the Dashboard page, using the Delivery Calendar, navigate to and click on the day of the delivery request you need to reschedule. You will be presented with a list of deliveries for that day.
3. Click on the delivery you would like to reschedule. You will be presented with the Step 1 - Where page.
Note: If you are attempting to reschedule a delivery request after the cancellation deadline, you will be unable to do so.
4. Click Step 2. You will be presented with the Step 2 - When & What page.
5. Navigate to the Delivery Date field and click on the calendar icon. Select a new delivery date.
Note: The Delivery Date calendar will only show available delivery dates for this request. If a specific date is unavailable, please choose a different delivery date or cancel the delivery request.
6. Click Update it to save the delivery request. We will be notified of the change; there is no need to contact us.
Note: If you would like to double check that the delivery has been rescheduled correctly, review the Delivery Calendar on the Dashboard page, or visit the Deliveries page and view future deliveries.
Reschedule using the Deliveries page
1. Log in to the Partner Portal. You will be presented with the Dashboard page.
2. From the main menu, click on Deliveries. You will be presented with the Deliveries page.
3. Click on Future.
4. Locate the delivery request you would like to edit and click on the pencil icon. You will be presented with the Step 1 - Where page.
Note: If you are attempting to reschedule a delivery request after the cancellation deadline, you will be unable to do so.
5. Click Step 2. You will be presented with the Step 2 - When & What page.
6. Navigate to the Delivery Date field and click on the calendar icon. Select a new delivery date.
Note: The Delivery Date calendar will only show available delivery dates for this request. If a specific date is unavailable, please choose a different delivery date or cancel the delivery request.
7. Click Update it to save the delivery request. We will be notified of the change; there is no need to contact us.
Note: If you would like to double check that the delivery has been rescheduled correctly, review the Delivery Calendar on the Dashboard page, or visit the Deliveries page and view future deliveries.