View invoices and receipts
Summary
You can quickly view and pay Starling’s delivery service invoices from your Partner Portal account. This guide will walk you through the steps.
View and pay invoices
1. Log in to the Partner Portal. You will be presented with the Dashboard page.
Note: If you are logging in for the first time and have not set your password, follow the instructions in Set or reset your Partner Portal password.
2. Click on the profile icon at the top-right of the screen.
3. Click on Billing. You will be presented with the Billing page.
4. In the All Invoices section, you will see a list of recently paid invoices, along with due soon, and past due invoices listed by total amount due, due date, and status for each invoice.
5. Click on Invoice Details. You will be presented with an invoice summary.
6. Click on View invoice & payment details to see an itemized view of your invoice.
Tip: Click Download invoice to save a PDF of the invoice to your device.
7. In the Choose how you’d like to pay box, select your preferred payment method (Card or Pre-authorized Debit) and complete the fields.
Note: Starling processes payment via Stripe and does not store your credit card information.
8. Click Pay.
View payment receipts
To view receipts of recent payments made on the Partner Portal via Stripe, follow the steps below:
1. Log in to the Partner Portal. You will be presented with the Dashboard page.
2. Click on the profile icon at the top-right of the screen.
3. Click on Billing. You will be presented with the Billing page.
4. In the All Invoices section, locate the paid invoice.
5. Click on Invoice Details. You will be presented with an invoice summary.
6. Click on Download receipt to download a PDF of your receipt.
If alternate payment arrangements were made and you have not received a receipt, contact billing@trystarling.com.
Invoice statuses
The following invoices statuses appear on the Partner Portal Billing page:
Due Soon: The invoice was issued to you.
Past Due: Payment was not received before the invoice due date. Please arrange payment as soon as possible to avoid service interruption.
Closed: The invoice was paid. A receipt is available.