Account suspension
Summary
If your Partner Portal account is suspended, please review this guide to understand why and for details on how to reactivate your account.
Reasons for account suspension
The most common reasons for Partner Portal account suspension are due to non-compliance of Starling’s Terms of Use or account inactivity. When your Partner Portal account is suspended, you will not have access to any of Starling’s services until the issue is resolved.
These are a few reasons why you may find your Partner Portal account suspended:
You have past due invoice(s). An invoice is considered past due if payment is not received before the due date indicated on your invoice.
Your account information requires updates.
Your account has been inactive for 90 days.
Your account has been inactive for a period of time after a significant update to our services and acceptance of Terms of Use is required.
Account reactivation - Past due invoices
Check your email account’s inbox and spam folder for billing messages and invoices from Starling. If you pay outstanding invoices using the link contained in an invoice, your Partner Portal account will be reactivated immediately after payment is processed.
If you pay an invoice by any other means, there may be a delay of up to 48 business hours to reactivate your account.
Note: If you made a payment and still can’t access your account, or if you have a billing related issue, report a billing issue.
Account reactivation - All other reasons
Please email hello@trystarling.com requesting account reactivation. We’ll provide you with additional details and request any required information.
Add or update your default payment method
It all begins with an idea.
Summary
To use Starling’s delivery services, you must have a default payment method assigned to your account. We use your default payment method for all delivery service charges and fees incurred by your account. This guide will walk you through the steps to add or update your default payment method on the Partner Portal.
Add a default payment method
1. Log in to the Partner Portal. You will be presented with the Dashboard page.
Note: If you are logging in for the first time and have not set your password, follow the instructions in Set or reset your Partner Portal password.
2. Click on the profile icon at the top-right of the screen.
3. Click on Billing. You will be presented with the Billing page.
4. In the Payment Details section, enter your credit card information.
5. Click Save Card to add the credit card to your account as your default payment method.
Update your default payment method
1. Log in to the Partner Portal. You will be presented with the Dashboard page.
2. Click on the profile icon at the top-right of the screen.
3. Click on Billing. You will be presented with the Billing page.
4. In the Payment Details section, you will see the last four digits and expiry date of the credit card currently saved as your default payment method.
5. In the Update Credit Card section, enter a new credit card number.
6. Click Save Card to apply the changes to your default payment method.