Account suspension
Summary
If your Partner Portal account is suspended, please review this guide to understand why and for details on how to reactivate your account.
Reasons for account suspension
The most common reasons for Partner Portal account suspension are due to non-compliance of Starling’s Terms of Use or account inactivity. When your Partner Portal account is suspended, you will not have access to any of Starling’s services until the issue is resolved.
These are a few reasons why you may find your Partner Portal account suspended:
You have past due invoice(s). An invoice is considered past due if payment is not received before the due date indicated on your invoice.
Your account information requires updates.
Your account has been inactive for 90 days.
Your account has been inactive for a period of time after a significant update to our services and acceptance of Terms of Use is required.
Account reactivation - Past due invoices
Check your email account’s inbox and spam folder for billing messages and invoices from Starling. If you pay outstanding invoices using the link contained in an invoice, your Partner Portal account will be reactivated immediately after payment is processed.
If you pay an invoice by any other means, there may be a delay of up to 48 business hours to reactivate your account.
Note: If you made a payment and still can’t access your account, or if you have a billing related issue, report a billing issue.
Account reactivation - All other reasons
Please email hello@trystarling.com requesting account reactivation. We’ll provide you with additional details and request any required information.