Priority Delivery fee
Summary
Our Priority Delivery service gives partners the flexibility to deliver a range of specialty food products with the care only Starling can provide. Review this guide for full details on Priority Delivery.
Priority Delivery requirements
Starling charges a Priority Delivery service fee when a delivery requires special attention via any of the following services, each outlined in detail in this support article:
Guaranteed Timing
Extra Care or Handling
Heavy Deliveries
Special Access
If your delivery requires any of the above services, you must select Priority Delivery at the time of making a delivery request. If Priority Delivery is required but not selected when a delivery request is submitted, Starling reserves the right to apply the Priority Delivery fee or cancel the delivery.
Important: Fragile items sent without Priority Delivery are not eligible for refunds.
Guaranteed Timing
Starling guarantees same-day delivery within a standard six or eight-hour window, where offered. If you need your items delivered within a shorter timeframe, you can request Priority Delivery for a guaranteed one or four-hour window, where offered.
Extra Care or Handling
While Starling’s trained drivers pride themselves on offering a quality delivery experience for every item they deliver, some items require special considerations. The extra care or handling provided by Priority Delivery is required when requesting delivery service for:
Cakes and fragile items.
Any items that cannot be stacked during transit.
Any items that require a specific vehicle.
Any items that are awkward or very difficult to handle.
Any deliveries that require more than 15 minutes of combined time between loading at pick-up and unloading at drop-off.
Heavy Deliveries
Deliveries deemed especially heavy, either by piece or in total, require Priority Delivery service. Starling uses its discretion to determine if this applies based on item weight, size, and other factors.
Special Access
You can use Starling to deliver to locations of all kinds. Certain locations require additional effort or unavoidable costs beyond standard delivery conditions and so Priority Delivery is required. Examples include:
Hospitals or high-rise buildings with mandatory paid parking.
Locations requiring significant navigation (e.g., multi tenant commercial spaces,
security checkpoints, entry through a loading dock).