Items we can and cannot deliver
Summary
Starling offers a same-day delivery service for perishable and fragile specialty food items. If you’re considering delivering with Starling, review this support article to check if your product meets the delivery criteria.
Item eligibility for same-day delivery
Products meeting all the following criteria are eligible for Starling’s same-day delivery service:
The item is a food or beverage product. We specialize in moving perishable and fragile specialty food items.
The item can maintain its integrity for up to 8 hours in transit (Standard Delivery), or up to 4 hours (Priority Delivery).
The item is adequately packaged for courier transport.
Each shipped package weighs less than 50 lbs.
All shipped packages have dimensions that fit within a standard, non-commercial vehicle (i.e., they are not too tall or too long to safely fit inside a sedan, hatchback, or SUV).
The total shipment quantity is less than one pallet.
Examples of items Starling can deliver
Our Partners use Starling’s delivery service to transport a range of specialty food products to their business or consumer customers. Below are just some of the items we regularly move from A to B:
Bread
Cakes
Candy
Canned food
Chocolate
Confectionaries
Cookies
Cupcakes
Frozen prepared meals
Frozen soup
Frozen pizzas
Gelato
Ice cream
Muffins
Pasta
Pastries
Jams
Preserves
Sauces
Seafood
Examples of items Starling cannot deliver
Starling is unable to deliver the following:
Equipment
Furniture
Items requiring assembly or disassembly by Starling at pickup or drop-off
Items that cannot be moved by a single person
Items using plastic wrap to seal the package
Animals
Live fish, insets, or crustaceans
Illegal items or substances